AI support that actually works

Send emails to your inbox. SupportLoop reads them, matches against your knowledge base, and responds instantly — or escalates when it's not sure.

POST /api/webhook/email

{ "from": "customer@example.com", "subject": "How do I reset my password?", "body": "I can't log in to my account..." } → Response: { "ticket": { "id": 42, "status": "auto_responded" }, "ai_response": { "confidence": 0.92, "escalated": false } }

🎯

Knowledge-Based AI

Responses grounded in your actual docs. No hallucination — only answers from your knowledge base.

⚡

Instant Response

Tickets get AI responses in under 3 seconds. Customers don't wait. You don't lose them.

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Smart Escalation

Below 0.7 confidence? Flagged for human review. The AI knows what it doesn't know.

API Endpoints

POST/api/webhook/emailInbound email → ticket

POST/api/tickets/:id/respondTrigger AI response

GET/api/ticketsList all tickets

GET/api/tickets/:idTicket + responses

GET/api/knowledge-baseList KB articles

POST/api/knowledge-baseCreate article

PUT/api/knowledge-base/:idUpdate article

DELETE/api/knowledge-base/:idDelete article

GET/api/statsDashboard stats

GET/healthHealth check